SHIPPING & RETURNS
Shipping Policy
All Zesty Design Studios orders are shipped via UPS.
Orders are carefully packed to help ensure they arrive safely. Shipping costs and estimated delivery times are calculated at checkout based on your order and delivery location.
Once your order has been shipped, you will receive tracking information so you can follow its progress.
Please make sure your shipping address is complete and accurate before placing your order. Zesty Design Studios is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Please note that carrier delays may occasionally occur after a package has been handed over to FedEx and are outside of our control.
Return & Exchange Policy
Because many of our products are handmade, produced in small quantities, or created specifically for our collections, all sales are final.
We do not accept returns or exchanges for change of mind, incorrect sizing, personal preference, or other non-defect-related reasons.
However, we stand behind the quality of our work. If your item arrives with an obvious defect, manufacturing flaw, or significant damage, please contact us as soon as possible after delivery.
Please include:
Your order number
A brief description of the issue
Clear photos showing the defect or damage
Photos of the packaging if the item was damaged during shipping
Once we've reviewed the issue, we'll work with you to determine an appropriate resolution, which may include a replacement, repair, or refund depending on the circumstances and availability of the item.
Normal variations associated with handmade products, materials, printing, or production are not considered defects.
Damaged During Shipping
If your package or item appears to have been damaged in transit, please keep the original packaging and contact us promptly with photographs of both the damaged item and packaging. This information may be necessary for us to resolve the issue with UPS.
Lost or Missing Packages
If your UPS tracking information shows an unusual delay or your package appears to be missing, please contact us so we can help investigate the shipment.
If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location and with other members of your household or building who may have accepted the package.
Questions
If you have any questions about your order, shipping, or an issue with an item you received, please contact Zesty Design Studios and include your order number so we can assist you as quickly as possible.
Last updated: September 1, 2026