Question 1

How do I care for the rugs?

Accepted Answer

DO NOT PUT THEM IN THE WASH!!! Pretty please. If you need to clean a rug, we recommend the following options:
Smells bad? Spray lightly with diluted alcohol or vinegarThere is a stain? Clean with wet wipes or a touch of water and soap, dry thoroughly.

Question 2

Where are your products made?

Accepted Answer

All of our products are made right here in Philadelphia, PA! Zoya and Ian make the rugs by hand in their home office, and all of our printed products are designed by Zoya and printed by local Philadelphia companies.

Question 3

Are your designs AI?

Accepted Answer

Nope! Zoya has been illustrating for as long as she can remember, so this is a way to share her work with the world.

Question 4

What is your return policy?

Accepted Answer

Because many of our products are handmade, produced in small quantities, or created specifically for our collections, all sales are final.We do not accept returns or exchanges for change of mind, incorrect sizing, personal preference, or other non-defect-related reasons.However, we stand behind the quality of our work. If your item arrives with an obvious defect, manufacturing flaw, or significant damage, please contact us as soon as possible after delivery.Please include:Your order numberA brief description of the issueClear photos showing the defect or damagePhotos of the packaging if the item was damaged during shippingOnce we've reviewed the issue, we'll work with you to determine an appropriate resolution, which may include a replacement, repair, or refund depending on the circumstances and availability of the item.Normal variations associated with handmade products, materials, printing, or production are not considered defects.

Question 5

Do you sell my data?

Accepted Answer

We don't know how and we don't want to Google it!

Question 6

What is your shipping policy?

Accepted Answer

We ship through UPS. Orders are carefully packed to help ensure they arrive safely. Shipping costs and estimated delivery times are calculated at checkout based on your order and delivery location.Once your order has been shipped, you will receive tracking information so you can follow its progress.Please make sure your shipping address is complete and accurate before placing your order. Zesty Design Studios is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.Please note that carrier delays may occasionally occur after a package has been handed over to UPS and are outside of our control.