Custom Pet Portrait Rug

Because many of our products are handmade, produced in small quantities, or created specifically for our collections, all sales are final.

We do not accept returns or exchanges for change of mind, incorrect sizing, personal preference, or other non-defect-related reasons.

However, we stand behind the quality of our work. If your item arrives with an obvious defect, manufacturing flaw, or significant damage, please contact us as soon as possible after delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the defect or damage

• Photos of the packaging if the item was damaged during shipping

Once we've reviewed the issue, we'll work with you to determine an appropriate resolution, which may include a replacement, repair, or refund depending on the circumstances and availability of the item.

Normal variations associated with handmade products, materials, printing, or production are not considered defects.

We ship through UPS.

Orders are carefully packed to help ensure they arrive safely. Shipping costs and estimated delivery times are calculated at checkout based on your order and delivery location.

Once your order has been shipped, you will receive tracking information so you can follow its progress.

Please make sure your shipping address is complete and accurate before placing your order.

Zesty Design Studios is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Please note that carrier delays may occasionally occur after a package has been handed over to UPS and are outside of our control.